Refund Policy

Our Commitment to Your Satisfaction At HanyAI, we stand behind the quality of our services with absolute confidence. We believe in building trust through transparency and putting our users first. That's why we offer an **unconditional 7-day refund guarantee** — no questions asked, no hoops to jump through. ## 100% Unconditional Refund Guarantee 7-Day Full Refund Policy We offer a **full refund within 7 days of purchase** for any reason whatsoever. Whether you changed your mind, found the service wasn't the right fit, or simply decided to go in a different direction — we've got you covered. | Condition | Refund Eligibility | |-----------|-------------------| | Within 7 days of purchase | ✅ **100% Full Refund** — No questions asked | | After 7 days | ❌ No refund available | | Partial usage | ✅ **Full refund** — Unused days don't matter | | Complete usage | ✅ **Full refund** — We trust your judgment | ## How It Works Simple 3-Step Refund Process Step 1: Request Your Refund Contact our support team at support@hanyai.com. No lengthy forms required — just your order number and confirmation that you'd like a refund. Step 2: Instant Processing Our team processes refund requests within **24 hours** during business days. Most requests are approved automatically. Step 3: Money Back Refunds are issued to your original payment method within **3-5 business days** (depending on your bank or payment provider). ## What Qualifies for a Refund Our 7-day unconditional refund applies to: ✅ All Subscription Plans** - Monthly subscriptions - Annual subscriptions - Premium tier upgrades ✅ Advertising & Featured Listings** - Sponsored tool placements - Featured directory listings ✅ API Access & Developer Plans** - API subscription tiers - Developer access packages - Enterprise integrations ## Refund Scenarios — Covered Examples | Scenario | Refund? | Details | |----------|---------|---------| | "I changed my mind" | ✅ Yes | No explanation needed | | "I found a better alternative" | ✅ Yes | We respect your choice | | "The service didn't meet my expectations" | ✅ Yes | Your satisfaction matters | | "I purchased by accident" | ✅ Yes | Mistakes happen | | "My project was cancelled" | ✅ Yes | Business needs change | | "I forgot to cancel my trial" | ✅ Yes | Within 7-day window | | "Technical issues on my end" | ✅ Yes | We'll still refund you | | "I don't have time to use it" | ✅ Yes | No usage requirements | ## What Happens After Refund Immediate Effects - Full access revoked within 24 hours of refund processing - API keys deactivated (for developer plans) - Featured listings removed (for advertising packages) Your Data - Account data retained for 30 days in case you rejoin - Permanent deletion available upon request - No data sold or transferred to third parties Reactivation - Welcome back anytime with a new subscription - Previous account history available upon request - No penalties or waiting periods ## Exceptions & Clarifications Outside 7-Day Window We understand life gets busy. If you've missed the 7-day window due to exceptional circumstances (medical emergency, technical failure on our end, etc.), contact our support team. We'll review these cases individually with empathy and fairness. Fraud Prevention To protect our community, we reserve the right to deny refunds in cases of: - Clear evidence of fraudulent purchase activity - Violation of our Terms of Service - Chargeback abuse or payment disputes filed before contacting us *These instances are extremely rare and handled on a case-by-case basis. ## Frequently Asked Questions Q: Do I need to provide a reason for my refund? No. While we appreciate feedback to improve our service, providing a reason is completely optional. Your refund is processed regardless. Q: What if I used the service extensively during the 7 days? You're still eligible for a full refund. We don't track usage or penalize you for trying our service thoroughly. Q: Can I get a partial refund after 7 days if I forgot to cancel? Our policy requires requests within 7 days. However, contact support if there are extenuating circumstances — we're reasonable people. Q: How many times can I request a refund? We allow one refund per subscription type to prevent abuse. You're welcome to resubscribe in the future, but the 7-day refund applies once per service tier. Q: What if my refund doesn't arrive in 5 business days? Contact us immediately at [support@hanyai.com](mailto:support@hanyai.com). We'll investigate with your payment provider and ensure resolution. Q: Do you offer prorated refunds after 7 days? No, our policy is a clean 7-day window. After this period, subscriptions continue until the next billing cycle when cancelled. ## Contact Us Refund Requests: support@hanyai.com Subject Line: "Refund Request - [Your Order Number]" **Average Response Time:** Under 4 hours **Refund Processing Time:** 24 hours **Money Back in Account:** 3-5 business days ## Our Promise We'd rather earn your trust through an unconditional guarantee than lock you into a service you don't love. If HanyAI isn't right for you, we make it right — period. The HanyAI Team ## Legal Notice This refund policy is incorporated into our Terms of Service. In case of any conflict, this Refund Policy shall govern regarding refund matters. We reserve the right to modify this policy with 30 days' notice. Changes will not affect purchases made prior to the effective date. We're here to help. Reach out anytime at support@hanyai.com. HanyAI — Building trust, one satisfied user at a time.